Customer Support

YOUR COMPLETE SATISFACTION IS OUR TOP PRIORITY.

QUALITY CONTROL

All raw materials inspected upon receipt. All raw materials inspected at beginning of each job. Article inspection of all in-house operation. In process inspection at each station. Pre-assembly inspection. Final inspection prior to shipment.

ITEM AVILABILITY

All part(s) which appear in this catalogue and on our website are kept in ample stock and readily available.

SHIPPING

Upon receipt of order we ship all part(s) within 48 hours. Expedited processing and shipping is available upon request.

CANCELLATION & RETURNS

All orders can be cancelled by notifying us by way of phone, fax or email. In the event your part(s) has shipped, no part(s) may be returned without prior authorization. We allow a 10-day grace period where upon receipt of part(s) at our factory, your cancellation will not be subject to a restocking fee. Upon cancellation notification and receipt of part(s) within the 10-day grace period you are entitled to full credit, refund or exchange.

PRICING

Prices are subject to change. For up-to-date pricing visit our website. For large quantity purchases, price breaks are available, please contact us for details.

HOW TO PURCHASE

We accept orders by phone, fax or email. An order form is provided in our catalogue and can also be found on our website. We also accept your company’s proprietary purchase order form.

Contact: Email Sales

CREDIT & PAYMENT

Unless credit terms are established prior to order, all orders are on a cash basis. Credit is extended on a case-by-case basis, please contact us for details.